benslens.co.uk

You shouldn't have to put up with our mistakes, and we shouldn't have to put up with yours. That's why your boat comes with a limited lifetime warranty, so if you’re careful, it will keep going as long as you do!

 

Our quality pledge

Our boats are handmade by master craftsmen using the finest materials available and proven techniques. Every boat is Manufactured to our stringent standards and inspected before leaving the factory. We are renowned for exceptional build-quality and take pride in knowing that every boat has been constucted well enough to deliver a lifetime of enjoyment. So, if your purchase lets you down at any point, and it's our fault, then we will recify the situation swiftly and without charge.

All of our boats are warranted to the original owner against manufacturing defects. If you experience problems and it's due to a manufacturing or materials defect, we will repair or replace your boat without charge, at our discretion. All you have to do is contact us, tell us what happened and we’ll take it from there. You cover transit costs and we'll foot the repair bill. Of course, damages due to negligence, improper use, accident, wear-and-tear and other situations where the fault is not ours, we will repair but for a reasonable charge. A copy of the original purchase receipt is required for all warranty claims.

Please remember that Kirton boats are made by hand, and each one carries unique characteristics and quirks.  Small air bubbles are common and part of the manufacturing process. They are safe and not considered a fault as they will not impede the performance or reliability of your boat.